Enquiries and privacy
Updated: 14 October 2026
Enquiries and registration
The enquiry form requests a name, country and email or phone. Registration requires a name, email, country and consent; region, city and phone are optional. Do not submit identity documents, banking details or a child’s health information.
How information is used
Enquiries are used to answer questions and discuss footwear or cooperation and are stored in a private administrator area. Registration details support your account and order-related contact. Registration or an enquiry is not a marketing subscription; details are not published as reviews or articles.
Email verification
A one-time code is sent through the configured mail service. Only a protected hash of the code is stored; it expires in 10 minutes and is deleted after use, with limited attempts. Necessary secure cookies support verification and sign-in. Administrator accounts do not use this code-based login.
Approximate city detection
The website contacts the free GeoJS service (get.geojs.io) to suggest a country and city from your IP. GeoJS receives the visitor’s IP; GPS is not requested. The suggestion can be wrong: confirm it or choose manually. Only your confirmed country, region and city selection is stored locally in the browser, not your precise address. It does not change the website language or currency or replace a delivery address.
Technical information and protection
The site and hosting may process technical logs. Forms use short-lived counters with hashed email and network identifiers to prevent abuse. Account details are retained while the account is needed and as required for lawful obligations; codes and their temporary data are short-lived.
Enquiry sources and analytics
Your first and latest visit sources and UTM, yclid/gclid campaign tags are retained in your browser for up to 30 days. On form submission, these details, a page address without query parameters and the selected style are saved privately with your enquiry. URL parameters containing contact details or receipt confirmation are not retained as page addresses. If Yandex Metrika is connected, it runs only after your permission; WebVisor recording is disabled and your name, email, phone and enquiry text are not sent to Metrika. Website statistics do not subscribe you to marketing.
Access, correction and removal
Email info@garstuk.com with the account email or enquiry reference. The team will review access, correction or deletion requests, subject to necessary retention obligations. Enquiries are handled by the GARSTUK team / Xilian (Tianjin) Trading Co., Ltd.